Our Promise To You
It is our lifelong commitment to giving you the best value, through great products, at great prices and supported by great service.
Our ‘Promise To You’ on Price…We know price is really important, and that´s why we put so much effort into getting it right. We try our hardest to check and match the prices of our competitors. We even match competitors’ sale prices.
So, if you buy a product from us and find it cheaper with a competitor, then we´ll match that price for you if you’ve ordered, or refund the difference for up to 28 days afterwards if you have already been fitted. We do, of course, ask that that the same guarantees and aftercare are included. We will also only match like for like competitors i.e. they are not lead generation companies.
Our ‘Promise To You’ on Quality…Our commitment to quality is about much more than highly competitive prices, it´s about all those extra things that are worth a lot – like expert and impartial advice, or feeling confident that the hearing system you´ve just bought will perform as you want it to, and that it will last as it should. We only source the very latest technology from the world’s leading manufacturers.
Our ‘Promise To You’ on Service…All of our hearing systems come with a full lifetime of aftercare. We will always forward book your next appointment which means that you will never be more than 6 months away from your next consultation. This allows us to closely monitor your hearing and ensure that the instruments have the most appropriate prescription entered.
A hearing system is such a personal item and from time to time things aren’t always as you expected. So, in the highly unlikely event that you are not completely satisfied with your hearing system within the first 28-days then we will guarantee to refund you – provided you return the hearing system in good condition within 28-days.
Gareth Wilkinson FdSc (Distinction) R.H.A.D